You will need to register using a special link set-up for your company - you will either need to register with your company email address or use a special code which is communicated via internal communications.

Please reach out to the Total Active Hub team who will set-up a call to run through your specific requirements. Click here to reach out.

Only those with a valid email address or special code can access your Active Hub

Yes, we ask that children under 16 receive parental consent before taking part in any challenges

Yes, the Total Active Hub can support charity fundraising. Please reach out to the team who will set-up a call to run through your specific requirements. Click here to reach out.

myActiveHub app is available on both the Apple iOS & Google Play app stores. Visit the relevant store and search for myActiveHub.

Yes, you can track all your activities within the mobile app.

No, we don't count steps. Active Hub is focused on getting everyone more active with a clear purpose.

Yes, however this does depend on the challenge itself and what activities are permitted. We aim to deliver challenges which support everyone.

For our time based challenges we only count the moving time within your challenge. This is calculated using the GPS data we receive from your activity.

Yes, you can have as many challenges as you like; however long or short.

This will depend on the challenge you have joined. Many will have fixed dates. If you have created your own challenge you can edit the dates at any point.

Yes, all challenges will be updated.

Your activity data is automatically updated in your challenges. This data comes directly from the myActiveHub mobile app or via a connected fitness device you have set up.

If an activity is not showing against your challenge, first check your Activities page to ensure the activity exists on the Active Hub system. If the activity is showing, it is likely not counting towards your challenge due to not meeting the criteria for the challenge (e.g. wrong activity type), or it is pending approval. If your activity is not showing on your Activities page, it may be saved as a draft in the myActiveHub app; alternatively, check your connections are set up correctly on your Connections page.

Please see our Privacy Policy for the full details.

Yes, you can link directly to Apple Health, Fitbit, Garmin or Strava. Many other apps can also be linked through Apple Health or Strava, visit their websites to find out more.

No, you can download the myActiveHub app for iOS or Android today!

With in-built activity tracking via GPS you are able to record your activities directly on your mobile phone and access your personalised dashboard to help keep you on track.

Yes! We have direct connections with Apple Health, Fitbit, Garmin and Strava, and many other apps can also be linked through Apple Health or Strava.

No, Strava provide both a free & paid accounts. The free version is enough to support the Total Active Hub and track your progress.

Instructions on setting up your app connections can be found on your Connections page.

A wide range of fitness apps and equipment connect via either Apple Health or Strava, allowing your activity data to sync seamlessly with Active Hub. You can explore compatible apps by visiting the Apple or Strava websites.

If connected with Apple Health, your activities from the previous 7 days should be transferred to the Active Hub. For Garmin, your activities from the last month should come through. For Strava and Fitbit activities, you can request an activity data refresh on your Connections page for up to 3 months.

Yes! You can have your Apple Watch activities synced to the Active Hub by setting up your connection with Apple Health

If your activity is not showing on your Activities page, it may be saved as a draft in the myActiveHub app; alternatively, check your connections are set up correctly on your Connections page.

In the myActvieHub app home screen scroll down to 'Apple Health – Connect Now' to get set up. For full instructions, head to the Apple connections page.

For ease and best results, we suggest tapping 'Turn On All', however please note the only data we collect from Apple Heath is Workouts and Workout routes.

If you can't see an activity on the Active Hub, ensure it is in the Apple Health. To do this, go to 'Workouts' in the Apple Health app, scroll down, and then tap 'Show All Data'. If the activity doesn't exist in Apple Health, it won't be sent to us. If your activity shows, check that permissions are enabled by tapping Sharing > Apps > myActiveHub.

Yes - past workouts from up to the last 7 days will be synced to the Active Hub.

Most activity types saved in the Apple Workout app are supported, including running, walking, cycling, and swimming. Most activities from third-party apps will also be included - as long as they appear in Apple Health, they should come through to us!

No, steps are not counted. We only sync saved workouts.

Yes, you can adjust permissions anytime in the Apple Health app under Sharing > Apps > myActiveHub.

Open the Apple Health app, go to Sharing > Apps > myActiveHub, and turn off all permissions.

We recommend using the Apple Watch Workout app.

Yes! A wide range of fitness apps and equipment connect with Apple Health, allowing your activity data to sync seamlessly with Active Hub. You can explore compatible apps through the App Store and find more details about Apple Health on Apple’s website.

If you are wanting to track using your iPhone, you can record your activities directly in the myActiveHub app. If you already use a different app on your iPhone to track activities, if your activities can sync to Apple Health, we'll receive them. To see what activity data is in Apple Health, go to 'Workouts' in the Apple Health app, scroll down, and then tap 'Show All Data'.

No, your Apple Fitness Rings are calculated from a combination of your workout data and your passive physical activity throughout the day, such as steps and standing. The Active Hub only stores and uses workout data from Apple Health.

Yes, within your profile you have the option to hide your map setting.

The leaderboard is based on your activity data - whether that be the distance you have covered or your moving minutes.

Please check your junk email folder; if you cannot find it please email info@totalactivehub.com

Yes, to reset your password, select Profile > Change Password

We'll send you an email with a unique security code to ensure we keep your data safe

Yes, to change your username select Profile > Change Username